Support

Questions, bugs and privacy requests reach a person, not a queue.

Where are my records kept?

On your device, encrypted. They are not uploaded to us. Only your profile and your chart templates sync to your account, and the templates are encrypted so we cannot read them.

How do I move to a new phone?

Settings, then Your files, then Export a backup. Install Paperbark on the new phone, sign in, and restore that backup. Keep the backup file somewhere secure afterwards.

I lost my phone

Records on that device cannot be recovered by us. Restore from your most recent export. Your account is safe: sign in on the new device and your profile and forms come back.

A client cannot open their intake link

Links expire, and they close as soon as the answers reach you. Cancel the old one and send a new link from the client's file.

I forgot my PIN

The PIN is stored as a hash on the device and cannot be recovered or reset by us. Reinstalling the app clears the lock, and it clears your records with it, so restore from a backup afterwards.

How do I delete my account?

Settings, your account, Delete account. That removes your sign-in and everything held in your account. Records on the device are removed when you delete the app.

Something is broken

Email takamundy@gmail.com with what you were doing and what happened. A screenshot helps. Please do not include a client's details in the email.